Emma explained that:
A badge should be achievable by everyone if they want
Look at the changes from a customer perspective
It was an interesting presentation to see how change is driven through in an institution where change is sometimes complicated and involves a lot of people and processes.
There was then another batch of parallel sessions and I went to one with the title 'what a digitally capable institution looks like' although it was mainly about feedback to a ucisa survey and the digital capabilities group
Hopefully the slides will be available from the ucisa website so I would recommend looking there.